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Policies of our page

Medios de pago

Payment methods

Through the website we accept all credit and debit cards as we use PayU as our payment gateway.

All direct payment gateways used by our company adhere to the standards established by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.



Shipping costs


The cost of shipping nationwide is $10,000. These deliveries are carried out in 2 to 3 business days. 

Business days count from receipt of payment. We do not accept payment on delivery. Deliveries cannot be made at an exact time and it depends on the transport company.

Company responsible for shipping your products


Although most of the time we work with Servientrega, orders will be sent through different shipping and dispatch centers depending on the availability of each company. Once we ship, we will contact you by email or phone, informing you that the shipment has been dispatched.

If the address is incorrect or you are not at home, Casa Múcura is not responsible and you will have to assume the additional costs of a new shipment. 


I want to change my shipping address


To change the delivery address of your order, you can log into your account; there you can modify it. This change will be possible only if the product has not yet been shipped. For specific or unusual cases, you can send us an email to, call us or write to us at (+57) 3107459037.



Return Policy


We do not accept refunds or issue money back. However, if you have any problem with your product or order, you can send us an email to, call us or write to us at (+57) 3107459037.


If the product has signs of damage or breaks in its packaging at the time of delivery: do not receive it. You must record it in the transporter guide as an observation and contact us. You can send us an email to, call us or write to us at (+57) 3107459037.

If you did not receive your order within the stipulated time, we ask that you please contact our store. You can send us an email to, call us or write to us at (+57) 3107459037. We will verify what happened with the company responsible for your shipment and we will contact you to give you a response as soon as possible.


Casa Múcura will be responsible for products that arrive in poor condition, loss of product in transportation, products that arrive with a lower quantity/weight than requested or that are broken. For your change to be effective, you must send us your claim no later than 3 days after receiving the package. You can send us an email to, call us or write to us at (+57) 3107459037.


By entering you accept the terms and conditions of use of the information that we tell you below. 


To protect all your data, Casa Múcura has a security system on its website:

SSL Security Certificate (Secure Sockets Layer), standard technology to keep an Internet connection secure, as well as to protect any confidential information. This certificate guarantees that all your personal data such as shipping address, credit card details and order history will not be disclosed. This technology also prevents access to information by third parties.

We receive, collect and store any information you enter on our website or otherwise provide to us. Additionally, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including names, email, password, communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations and personal profile.

When you complete a transaction on our website, as part of the process, we collect personal information that you provide to us, such as your name, physical address and email address. Your personal information will be used only for the specific reasons stated above.


Information exchange


Casa Múcura will not sell or transfer your data to third parties. This information will be used internally, in order to generate statistics, in order to have a better understanding of the profile of our users. The mechanisms through which we use your personal data are secure and confidential, to prevent unwanted third parties from having access to them.


We will only use the information you give us to process and deliver orders, send notifications about their status and share useful information about our products and services, unless you have informed us that you do not want to be contacted by these means.

Post Office


Emails will be sent only with your consent and you can deactivate this option at any time. Casa Múcura will have a period of up to 7 days to process your cancellation request if it is not done automatically. By logging into your account, you will be able to choose the option to subscribe or unsubscribe from our newsletter.

Information Ownership


All information on this site is the property of Casa Múcura, therefore it cannot be modified, copied, extracted or used without express prior written consent addressed directly to Casa Múcura and agreed upon by it. Therefore, by accessing the user is aware that misuse of this information may result in civil and criminal sanctions.


Data Protection

Casa Múcura informs its clients and users that the information they register on the portal is collected with prior, express and informed authorization. These data will be stored in databases governed by security and confidentiality policies; and will also be used to send communications, promotions, offers, events or other advertising purposes. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.

Privacy and
Use of Information


Frequent Questions

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